How To Make A Claim
in Norwich, Norfolk and Ipswich, Suffolk

We all arrange insurance for a variety of different reasons, whether it’s a requirement by law or to provide financial protection for the unexpected. However, the reasons for making a claim can often be the result of a traumatic experience, such as a car accident, flood, burglary or any other eventuality.

Having looked after thousands of claims over the years we understand the stresses and strains of dealing with insurers and the complicated jargon they use when you go through the process of making a claim. Our goal and ambition on every claim is to try and iron out these issues, and to make the process of making a claim, appear as simple as possible by providing you with professional support throughout the whole process.

Depending on the type of policy and type of claim you may need to complete a claim form or you may have the option to report your claim on a 24 hour help line.  However this is done we will help you through each stage of your claim and we are always here should you need some additional advise.

We are here to help.

Telephone: 01603 264352

e-mail: or

Post: Claims Manager, Drayton Insurance Services, Manor Farm Barn, School Road, Drayton, Norwich, NR8 6EF.

In you have any questions, then please do not hesitate to contact our claims manager Grahame Green or you can to speak to insurance company direct.

Report a claim

Rachael - Page Bros

My car insurance was up for its yearly renewal and I received a great estimate from my current insurer. I felt I would ask Drayton for an estimate, just in case...

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Charlie Dack - Mona Lisa

You guys have taken care of my business insurance for the last 16 years. I am very pleased with the services provided and well done on having a great team of pr...

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Raffi Coverdale - N F Coverdale Ltd

The service we have experienced with the overall approachability and dedication of Sue and all of you at Drayton Insurance Services was second to none - I very...

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Stuart Edge - No Letting Go - Norwich

Incredible Service On Monday 4th August 2014 I, or more correctly my car, was involved in a road traffic collision when a car reversed into my parked car. Fort...

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Caroline Martin - Photo static Anglia Ltd

I want to say a big thank you to Drayton Insurance for quoting us for our Property Owners Insurance; his quote was 20% cheaper than our current supplier which i...

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Steve Taylor - Taylor Properties

I've been dealing with Lexy at Drayton Insurance since 2009 and I am exceptionally pleased with the professional service she provides. I can highly recomm...

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Olufemi Ola - Just Another Label T/As The Dance Music Library

Big up Drayton Insurance Ltd, for smashing my original business insurance premium by over £600.00, which is a third of what my previous insurance company quoted...

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Donella Large

Damien's ability to be able to understand what sort of insurance my company is looking for and what we actually need and being able to tailor it to our needs go...

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Roly Le Roy

Claim forms are always difficult because they generalise and never fit with what you're trying to say. However, the Drayton Insurance Services experience is not...

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Raffi Coverdale - N F Coverdale Ltd

Our Company has used Drayton Insurance Services for the majority of the 28 years that we have been trading. During this time we have grown from 6 employees and...

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